Frequently Asked Questions
Check-in & check-out
What time is check-in and check-out?
What time is check-in and check-out?
Check-in is from 3pm and check-out is by 11am. Little Club members enjoy late check-out until 12 noon when booking direct.
Can I check in early or check out late?
Can I check in early or check out late?
We’ll always do our best. Ask the team before you arrive or at check-in — early arrivals and late departures are subject to availability, and a fee may apply for late check-out beyond member entitlements.
What do I need to bring to check in?
What do I need to bring to check in?
A valid photo ID and a credit card in the name of the guest. A security bond may be pre-authorised at check-in and released after departure.
Is the hotel cashless?
Is the hotel cashless?
Little National is a cashless hotel — all payments are by card.
Can I store my luggage?
Can I store my luggage?
Yes — we’ll hold luggage before check-in and after check-out at no charge. Reception is available 24 hours.
Can I use the rooftop, gym and library before check-in or after check-out?
Can I use the rooftop, gym and library before check-in or after check-out?
Guest facilities are available from check-in until check-out. If you arrive early or leave late, ask the team — we’ll accommodate where we can.
Parking
Where do I park in Sydney?
Where do I park in Sydney?
Little National Sydney recommends Wilson Parking at 321 Kent Street (entry via 86 Sussex Street). Parking is not affiliated with the hotel and is subject to availability; tickets can be validated at reception. For guaranteed parking, book via Divvy at One Margaret Street (entry 206 Kent Street).
Is valet parking available?
Is valet parking available?
Valet parking is not offered.
Rooftop, lounge & library
Who can use the rooftop bar and lounge?
Who can use the rooftop bar and lounge?
The rooftop is reserved exclusively for staying guests. A valid room key is required, guests may bring up to 4 non-staying guests, Management reserves the right to refuse entry to non-guests if the lounge is at capacity.
Can I bring my own food or drink to the rooftop?
Can I bring my own food or drink to the rooftop?
Food delivery and bring your own food is allowed to the roof top, BYO Alcoholoic beverages are not permitted.
Can I host a group or party on the rooftop?
Can I host a group or party on the rooftop?
A space can be reserved on the Lounge Roof Top, contact the hotel directly for your inquiry. The space is shared and there are no exclusive events.
What are the rooftop, lounge and library hours?
What are the rooftop, lounge and library hours?
Roof Top Lounge is Open to guests from 7am to midnight Monday to Saturday and till 10.30pm Sundays. Access after hours can be arranged by contacting reception.
Can I take photos on the rooftop?
Can I take photos on the rooftop?
Personal snaps are welcome — we love a little tag (@littlenationalhotel). Professional or commercial photography and videography isn’t permitted anywhere in the hotel without prior written approval.
Photography & commercial use
Can I film or photograph for commercial use at the hotel?
Can I film or photograph for commercial use at the hotel?
Commercial or promotional activity of any kind, including photography and videography, is prohibited anywhere within the hotel and grounds without prior written consent from Management and an authorised location agreement. Professional camera equipment isn’t permitted in public spaces. Management may cancel accommodation and stop any activity in breach, and unauthorised imagery must be removed on request.
Can I use my room for a shoot, pop-up or trunk show?
Can I use my room for a shoot, pop-up or trunk show?
Rooms are for guest accommodation only and can’t be used for photoshoots, pop-up shops, trunk shows or similar activity.
I’m a creator / brand / journalist — who do I speak to?
I’m a creator / brand / journalist — who do I speak to?
For partnership, collaboration or media enquiries email media@domagroup.com.au.
Parties & occupancy
Do you allow parties in rooms?
Do you allow parties in rooms?
No — Little National has a strict no-party policy in all rooms at all times. Rooms are limited to their booked occupancy, and gatherings beyond this in rooms or public spaces aren’t permitted. Breaches may incur a minimum $1,000 charge to the room account, plus any cleaning or damage costs.
How many people can stay in a room?
How many people can stay in a room?
Signature rooms sleep two adults. See each room type for capacity. Cots are available
Kids
Can children stay?
Can children stay?
Yes. Guests under 18 must be accompanied by an adult. A child can stay at no extra charge in existing bedding; cots are available on request.
Can children use the gym and rooftop?
Can children use the gym and rooftop?
Children must be accompanied by an adult in all public spaces. The gym is for guests 16+. The rooftop bar is a licensed venue and minors must be with a parent or guardian.
In-room
What’s in the room?
What’s in the room?
A super king bed with premium linens, Appelles Apothecary & Lab amenities, 50-inch Smart TV with Netflix and Chromecast, Bluetooth speakers, tablet-controlled lighting and climate, St Ali coffee pods and T2 tea, blackout blinds and soundproofing. Free high-speed Wi-Fi throughout.
Is there a minibar?
Is there a minibar?
Rooms feature a curated minibar, all items are charged on usage
Smoking & vaping
Is smoking or vaping allowed?
Is smoking or vaping allowed?
Little National is 100% smoke- and vape-free, including rooms, balconies, the rooftop and all public spaces. Smoking must take place outside the hotel at the legally required distance from entrances. A cleaning fee will be charged for breaches or Fire Alarms activated.
Little Club & booking direct
Why should I book direct?
Why should I book direct?
Booking direct as a Little Club member unlocks our best rate, late check-out until 12 noon, flexible same-day cancellation, welcome drink on arrival, discounts across the hotel and more.
How do I join Little Club?
How do I join Little Club?
Join free at our club page or via the Little National app, then log in when you book.
Cancellations
What is your cancellation policy?
What is your cancellation policy?
It depends on the rate booked. Flexible rates can be cancelled free up to 24 hours before arrival. Non-refundable rates can’t be cancelled or refunded after 24 hours from booking. No-shows are charged the first night or the full booking. Little Club members on member rates enjoy same-day flexibility.
Can I change my booking?
Can I change my booking?
Changes are subject to availability and may attract a different rate. Non-refundable bookings can only be changed within 24 hours of booking.
Gifts
Can I give a Little National stay as a gift?
Can I give a Little National stay as a gift?
Yes — gift vouchers are available in a dollar value or for a specific package, with no dates required, delivered digitally. Shop at our online store.
Food & drink
Is breakfast included?
Is breakfast included?
Breakfast is included only when your rate or package says so. Any included Breakfast are served at Nook café, Monday to Friday from 7am. A light Breakfast can be purchased on the Roof top from 7am, or grab a coffee from the library.
Where can I eat and drink at the hotel?
Where can I eat and drink at the hotel?
Our Roof top bar has a light menu selection from 7am – midnight Monday to Saturady and till 10.30pm on Sundays. No BYO alcohol is permitted on the roof top.
Is there room service?
Is there room service?
Room service is not available, Pizza or other items may be purhcased from the Roof Top bar and taken to the room. Virtual Mini bar can be delivered to you room at any time.
Wellness
Is there a gym?
Is there a gym?
Yes — a 24-hour gym with Technogym cardio, strength and free-weights equipment, plus access to the DOMA wellness app with in-room workouts.
Is there a pool or spa?
Is there a pool or spa?
There is no pool or spa at Little National Sydney.
Getting here
How do I get from the airport?
How do I get from the airport?
Take the Airport Link train to Wynyard Station (Platform 1), exit via Exit 3 York Street and the hotel is directly beside the station on Clarence Street — you never step outside. A taxi or rideshare is approximately $60.
Can you arrange a transfer?
Can you arrange a transfer?
Taxi’s can be pre booked at reception for departure.
Pets
Are pets allowed?
Are pets allowed?
Pets aren’t permitted at Little National, with the exception of assistance animals. Please let us know in advance so we can prepare for assistance facilities.
Groups & corporate
Do you take group bookings?
Do you take group bookings?
For ten or more rooms on the same night, our groups team can help — email sydney@littlenationalhotel.com.au.
Do you offer corporate rates?
Do you offer corporate rates?
Yes — corporate and government rates are available across all Little National hotels. View our corporate rates or email sydney@littlenationalhotel.com.au.
Can I hold a meeting or event?
Can I hold a meeting or event?
Sydney offers an event space, please contact sydney@littlenationalhotel.com.au.
House rules
Is there a noise or audio policy?
Is there a noise or audio policy?
Please keep music, calls and video to headphones in shared spaces so everyone can enjoy the calm. Management may ask for any audio to stop.
Is there a dress code?
Is there a dress code?
Clothing or items displaying motorcycle club colours, patches or insignia aren’t permitted in any public areas.
Accessibility
Do you have accessible rooms?
Do you have accessible rooms?
Yes — accessible rooms and facilities are available at every Little National. Email reservations@domahotels.com.au and we’ll help match you to the right room.
Contact
How do I contact the hotel?
How do I contact the hotel?
Sydney
sydney@littlenationalhotel.com.au
+61 2 9135 0222
More contact information can be found on our contact page.
Reservations (all hotels)
reservations@domahotels.com.au