Frequently Asked Questions
Check-in & check-out
What time is check-in and check-out?
What time is check-in and check-out?
Check-in is from 3pm and check-out is by 11am. Little Club members enjoy late check-out until 12 noon when booking direct.
Can I check in early or check out late?
Can I check in early or check out late?
We’ll always do our best. Ask the team before you arrive or at check-in — early arrivals and late departures are subject to availability, and a fee may apply for late check-out beyond member entitlements.
What do I need to bring to check in?
What do I need to bring to check in?
A valid photo ID and a credit card in the name of the guest. A security bond may be pre-authorised at check-in and released after departure.
Is the hotel cashless?
Is the hotel cashless?
Little National is a cashless hotel — all payments are by card.
Can I store my luggage?
Can I store my luggage?
Yes — we’ll hold luggage before check-in and after check-out at no charge. Reception is available 24 hours.
Can I use the rooftop, gym and library before check-in or after check-out?
Can I use the rooftop, gym and library before check-in or after check-out?
Guest facilities are available from check-in until check-out. If you arrive early or leave late, ask the team — we’ll accommodate where we can.
Parking
Where do I park?
Where do I park?
On site parking is available following check in and is accessible from 21 National Cct, Barton. Outside of member benefits or inclusive packages, parking is $20/night with unlimited in and out privledges. Height restriction is 2.2m
Is valet parking available?
Is valet parking available?
Valet is not offered at LNC
Rooftop, lounge & library
Who can use the rooftop bar and lounge?
Who can use the rooftop bar and lounge?
The rooftop is reserved exclusively for staying guests. A valid room key is required and non-staying guests can’t be invited in. Management reserves the right to refuse entry to non-guests.
Can I bring my own food or drink to the rooftop?
Can I bring my own food or drink to the rooftop?
Food is fine — bring your own or order delivery. BYO alcohol isn’t permitted.
Can I host a group or party on the rooftop?
Can I host a group or party on the rooftop?
The rooftop is a shared guest space, so large groups and private parties aren’t permitted. For private events, contact canberra@littlenationalhotel.com.au.
What are the rooftop, lounge and library hours?
What are the rooftop, lounge and library hours?
Library and Lounge are open 24 hours. We ask that all guest respect the shared spaces and come and go without disturbing others.
Can I take photos on the rooftop?
Can I take photos on the rooftop?
Personal snaps are welcome — we love a little tag (@littlenationalhotel). Professional or commercial photography and videography isn’t permitted anywhere in the hotel without prior written approval.
Photography & commercial use
Can I film or photograph for commercial use at the hotel?
Can I film or photograph for commercial use at the hotel?
Commercial or promotional activity of any kind, including photography and videography, is prohibited anywhere within the hotel and grounds without prior written consent from Management and an authorised location agreement. Professional camera equipment isn’t permitted in public spaces. Management may cancel accommodation and stop any activity in breach, and unauthorised imagery must be removed on request.
Can I use my room for a shoot, pop-up or trunk show?
Can I use my room for a shoot, pop-up or trunk show?
Rooms are for guest accommodation only and can’t be used for photoshoots, pop-up shops, trunk shows or similar activity.
I’m a creator / brand / journalist — who do I speak to?
I’m a creator / brand / journalist — who do I speak to?
For partnership, collaboration or media enquiries email media@domagroup.com.au.
Wedding photography
Can we take wedding photos at Little National?
Can we take wedding photos at Little National?
Wedding photography is permitted in public and event spaces only when your celebration is held at Little National. Staying guests marrying elsewhere are welcome to photograph inside their booked room only; the rooftop, lounge, library, lobby and lifts are excluded.
Parties & occupancy
Do you allow parties in rooms?
Do you allow parties in rooms?
No — Little National has a strict no-party policy in all rooms at all times. Rooms are limited to their booked occupancy, and gatherings beyond this in rooms or public spaces aren’t permitted. Breaches may incur a minimum $1,000 charge to the room account, plus any cleaning or damage costs.
How many people can stay in a room?
How many people can stay in a room?
Maximum capacity in our LN Canberra rooms is 2 people. Baby cots and rollaway beds are not available.
Kids
Can children stay?
Can children stay?
Yes. Guests under 18 must be accompanied by an adult. Children stay at no extra charge in existing bedding.
Can children use the gym and rooftop?
Can children use the gym and rooftop?
Children must be accompanied by an adult in all public spaces. Hale gym is for guests 16+, and the Lounge is a licensed venue, so minors must be with a parent or guardian.
In-room
What’s in the room?
What’s in the room?
A super king bed with premium linens, Byredo amenities, Smart TV with Chromecast, St Ali coffee pods and T2 tea, and blackout blinds. Free high-speed Wi-Fi throughout.
Is there a minibar?
Is there a minibar?
Yes — every room has a curated minibar.
Smoking & vaping
Is smoking or vaping allowed?
Is smoking or vaping allowed?
Little National is 100% smoke- and vape-free, including rooms and all public spaces. Smoking must take place outside the hotel at the legally required distance from entrances. A cleaning fee will be charged for breaches.
Little Club & booking direct
Why should I book direct?
Why should I book direct?
Booking direct as a Little Club member unlocks our best rate, late check-out until 12 noon, flexible same-day cancellation and a welcome drink on arrival. Plus our price guarantee — find it cheaper elsewhere and we’ll match it.
How do I join Little Club?
How do I join Little Club?
Join free at our club page or via the Little National app, then log in when you book.
Cancellations
What is your cancellation policy?
What is your cancellation policy?
It depends on the rate booked. Flexible rates can be cancelled free up to 24 hours before arrival. Non-refundable rates can’t be cancelled or refunded. No-shows are charged the first night or the full booking. Little Club members on member rates enjoy same-day flexibility.
Can I change my booking?
Can I change my booking?
Changes are subject to availability and may attract a different rate. Non-refundable bookings can only be changed within 24 hours of booking.
Gifts
Can I give a Little National stay as a gift?
Can I give a Little National stay as a gift?
Yes — gift vouchers are available in a dollar value or for a specific package, with no dates required, delivered digitally. Shop at shop.hotelrealm.com.au.
Food & drink
Is breakfast included?
Is breakfast included?
Breakfast is included only when your rate or package says so. Breakfast is served at Louis from 6:30-10am Monday-Friday and 7am-10:30am weekends, or grab a coffee from the library.
Where can I eat and drink at the hotel?
Where can I eat and drink at the hotel?
Realm precinct restaurants (Ostani, Louis, Med, Leyla, Ritual, Maple + Clove, Chairman & Yip).
Is there room service?
Is there room service?
A modern take on room service is offered at LN. Simply order from your chosen food delivery app and our team will deliver it to your door.
Wellness
Is there a gym?
Is there a gym?
Hale gym is located at Brassey Hotel. Open 5am-11pm daily Technogym cardio, strength and free-weights equipment, plus access to the DOMA wellness app with in-room workouts.
Is there a pool or spa?
Is there a pool or spa?
No pool at Little National. Canberra guests can book treatments at Hale Spa located at sister property, Brassey Hotel. Bookings essential.
Getting here
How do I get from the airport?
How do I get from the airport?
Taxi/rideshare estimate 12min drive
Can you arrange a transfer?
Can you arrange a transfer?
Yes — contact canberra@littlenationalhotel.com.au and we’ll arrange a private transfer.
Pets
Are pets allowed?
Are pets allowed?
Pets aren’t permitted at Little National, with the exception of assistance animals. Please let us know in advance so we can prepare. If you’re travelling with a dog in Canberra, the Brassey Hotel’s Pooch Package welcomes four-legged guests.
Groups & corporate
Do you take group bookings?
Do you take group bookings?
For 10 or more rooms on the same night, our groups team can help — email groups@domahotels.com.au.
Do you offer corporate rates?
Do you offer corporate rates?
Yes — corporate and government rates are available across all Little National hotels. View our corporate rates or email reservations@domahotels.com.au.
Can I hold a meeting or event?
Can I hold a meeting or event?
Canberra meeting and event options (Realm precinct conference facilities). Contact our Banquet Sales team at bsm@domahotels.com.au.
House rules
Is there a noise or audio policy?
Is there a noise or audio policy?
Please keep music, calls and video to headphones in shared spaces so everyone can enjoy the calm. Management may ask for any audio to stop.
Is there a dress code?
Is there a dress code?
Clothing or items displaying motorcycle club colours, patches or insignia aren’t permitted in any public areas.
Accessibility
Do you have accessible rooms?
Do you have accessible rooms?
Yes — accessible rooms and facilities are available at every Little National. Email reservations@domahotels.com.au and we’ll help match you to the right room.
Contact
How do I contact the hotel?
How do I contact the hotel?
Canberra: canberra@littlenationalhotel.com.au.
Reservations (all hotels): reservations@domahotels.com.au.