LN App Terms

1. About these terms

1.1 These Terms and Conditions of Use (Terms) apply to your use of the Little National Hotels mobile application (App) and to your App Membership.

1.2 The App is operated by Doma Hotels Pty Ltd ABN 16 604 612 571 (Little National Hotel, we, us, our) on behalf of the Little National Hotels in Canberra, Sydney, Newcastle and Adelaide, and any other Little National Hotel we open (each a Hotel).

1.3 By downloading, registering for or using the App, you agree to these Terms and to the DOMA Group Privacy Policy at littlenationalhotel.com.au/privacy-policy (Privacy Policy). If you do not agree, please do not use the App.

1.4 Each stay is also subject to the booking terms, rate conditions and house rules of the Hotel you stay at. If there is an inconsistency between those and these Terms about App Membership or App Member Benefits, these Terms apply.

2. Key terms

In these Terms:

App Member means a person who has registered an account in the App.App Member Benefits means the benefits listed in the App, as updated from time to time, that are available to App Members on an Eligible Stay.Direct Booking means a booking made directly with Little National through the App, the Little National website, or directly with a Hotel by phone, email or in person. Eligible Stay means a stay at a Hotel that is a Direct Booking made by, and in the name of, an App Member, and is not otherwise excluded under these Terms.Third-Party Booking means any booking that is not a Direct Booking, including a booking made through an online travel agency such as Booking.com, Expedia, Agoda, Hotels.com or Trip.com, a wholesaler, a travel agent, a tour operator, or another third-party website, app or platform.Website Member means a person who has joined Little National membership through the Little National website but has not registered in the App.

3. Who can use the App

3.1 You must be at least 18 years old to register as an App Member.

3.2 App Membership is personal to you. You may hold only one App Member account, and you must not share, sell or transfer your account or your App Member Benefits.

3.3 Membership is free. We do not charge you to download the App or register as an App Member. Your mobile carrier’s data charges may apply.

4. Your account

4.1 You can register and sign in using a secure email link, Sign in with Apple, or your Google account. When you use Apple or Google, their own terms and privacy policies also apply to that sign-in.

4.2 You must give us accurate, current and complete details and keep them up to date. To have your stays and benefits recognised, use the same email address in the App that you use when you book with us.

4.3 You are responsible for keeping your device, email account and sign-in method secure, and for activity on your account. Tell us promptly at reservations@domahotels.com.au if you think your account has been accessed without your permission.

4.4 You can upgrade at any time, including during a stay.

5. App Membership and App Member Benefits

5.1 Website Members and App Members can both access member rates on Direct Bookings. Only App Members can receive App Member Benefits, and only on an Eligible Stay.

5.2 App Member Benefits are shown in the App. They may include a welcome drink, early check-in or late check-out subject to availability, room upgrades when available, and food and beverage or Hale Spa offers.

5.3 Unless the App says otherwise:

Benefits are available once per Eligible Stay and per App Member guest – up to a maximum of two App Members guests per room per room or per guest];benefits that depend on availability, such as upgrades and early check-in or late check-out, are not guaranteed and are at the Hotel’s discretion; benefits may differ between Hotels and may not be available at every Hotel; benefits must be used during the Eligible Stay and cannot be carried over, transferred, exchanged or redeemed for cash; benefits involving alcohol are available only to guests aged 18 or over and are subject to responsible service of alcohol laws; and blackout dates may apply.

5.4 To redeem a benefit you will need to show your App membership screen and/or QR code to Hotel staff. Hotel staff may check your membership status and the source of your booking before providing a benefit.

5.5 If you register or upgrade to App Membership during a stay that is a Direct Booking, App Member Benefits become available for the remainder of that stay. Benefits are not applied retrospectively to earlier stays or to parts of a stay that have already passed.

6. Bookings made through third parties

6.1 You can use the App whichever way you booked. App Membership and Access – If your booking is not an “Eligible Stay” is a Third-Party Booking, you remain an App Member and can continue to use the App’s general features, such as hotel information, the in-app guide, and in-app messaging.

6.2 App Member Benefits are not available on Third-Party Bookings. A Third-Party Booking is not an Eligible Stay, even if you are an App Member. You cannot redeem App Member Benefits, or access member rates, for that stay.

6.3 A Third-Party Booking does not affect your App Membership. Your membership stays active, and App Member Benefits will be available again on your next Direct Booking.

6.4 A Third-Party Booking cannot be converted into an Eligible Stay after it is made, including by registering in the App, or adding the booking to your account. If you would like App Member Benefits, you may cancel your Third-Party Booking (subject to that third party’s cancellation terms) and make a new Direct Booking.

6.5 Third-Party Bookings may not appear in the App, or may appear with limited details. Any change, cancellation, refund or payment question about a Third-Party Booking must be handled with the third party you booked through, under their terms.

6.6 Bookings made under a direct negotiated corporate rate, or by a travel agent, event organiser or other third-party booking partner on your behalf, are / are not Eligible Stays.

6.7 Staff are not able to make exceptions to this clause.

7. Booking through the App

7.1 When you book through the App, the rate, inclusions, payment, deposit and cancellation conditions shown at the time of booking apply, together with the Hotel’s booking terms.

7.2 Prices are in Australian dollars and include GST unless stated otherwise. Member rates are available only to signed-in members and only on Direct Bookings.

7.3 Your booking is confirmed only when you receive a booking confirmation from us. We may cancel a booking where a rate was displayed because of an obvious error, in which case we will refund any amount you have paid for it.

7.4 Payments are processed by our third-party payment provider. We do not store your full card details in the App.

8. In-app messaging

8.1 Where in-app messaging is available, you can use it to contact the Hotel about your stay. We aim to respond promptly but do not guarantee a response time, and messages may be read by different members of the Hotel team.

8.2 In-app messaging is not monitored for emergencies. In an emergency, call 000 and contact Hotel reception directly.

8.3 Please be respectful. We may suspend messaging for anyone who is abusive or misuses it.

9. Using the App properly

You must not:

use the App for anything unlawful, fraudulent or for a commercial purpose;create more than one account, use someone else’s account, or give false details;claim, or try to claim, App Member Benefits you are not entitled to, including by misrepresenting how a stay was booked;copy, modify, reverse engineer or interfere with the App or its security, or use bots or automated tools to access it; orupload or send anything that is offensive, harmful, misleading or infringes someone else’s rights.

10. Changes to the App, membership and benefits

10.1 We may change, add or remove App features, App Member Benefits, or the membership structure from time to time, including by introducing membership tiers. We will give reasonable notice in the App or by email of any change that materially reduces App Member Benefits, unless the change is needed for legal, safety or security reasons.

10.2 Changes will not affect benefits already confirmed for a stay that has started, unless required by law.

10.3 We may end the App Membership program by giving at least 30 days’ notice in the App or by email.

11. Suspension, cancellation and deleting your account

11.1 You can delete your account at any time in the App. When you delete your account, your App Membership ends and any unused App Member Benefits are lost.

11.2 We may suspend or cancel your account, and withhold or reverse App Member Benefits, if you breach these Terms, misuse the App or benefits, act fraudulently, or behave in an abusive or unsafe way towards staff or other guests.

11.3 We may close accounts that have been inactive for 24 months, after giving you notice by email.

12. Privacy and marketing

12.1 Little National is part of DOMA Group. We collect, use, store and disclose your personal information in line with the Privacy Policy, the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This clause explains how the Privacy Policy applies to the App.

12.2 What we collect through the App. In addition to the information described in the Privacy Policy, we collect:

the details you give us when you register, such as your name, email address and phone number, and the name and email address shared with us by Apple or Google if you sign in with them; your membership level, booking and stay history, and the App Member Benefits you redeem; the messages you send and receive through in-app messaging; and technical information about your device and how you use the App, such as device type, operating system, app version, push notification tokens and usage analytics.

12.3 How we use it. We use this information to create and run your account, recognise you as a member, confirm whether a stay is an Eligible Stay, apply your App Member Benefits, manage your bookings and stays, respond to your messages, keep the App secure, and improve the App and our services.

12.4 Who we share it with. We share this information with the Hotels and our related DOMA Group entities, and with service providers who operate or support the App on our behalf, such as our app developer, hosting, payment, messaging and email providers, as described in the Privacy Policy.

12.5 Marketing. If you opt in, we will send you news and offers from Little National and DOMA Group. You can unsubscribe at any time using the link in our emails or in your App settings. We will still send you service messages about your account, bookings and stays. You can manage push notifications in your device settings.

12.6 Access, correction and complaints. You can update most of your details in the App. To request access to or correction of your personal information, or to make a privacy complaint, contact our Privacy Officer at privacy@domagroup.com.au, on (02) 6163 1800, or at PO Box 5419, Kingston ACT 2604. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

13. Third-party services and links

The App may link to or use services provided by others, including Apple, Google, payment providers, and partner venues. We are not responsible for those services, and their own terms and privacy policies apply when you use them.

14. Intellectual property

14.1 The App and its content, including the Little National name, logos, design, text and images, are owned by or licensed to us. We give you a personal, non-exclusive, non-transferable, revocable licence to use the App on a device you own or control, for your own non-commercial use.

14.2 You must not copy, reproduce or use any of that content except as allowed by these Terms or by law.

15. Availability of the App

15.1 We aim to keep the App available and working properly, but we do not guarantee that it will be uninterrupted, error-free or compatible with every device. We may suspend the App for maintenance, updates or security reasons.

15.2 You may need to install updates and use a supported version of iOS or Android to keep using the App.

16. Your consumer rights and our liability

16.1 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded (Consumer Guarantees).

16.2 The App and App Membership are provided free of charge. To the extent permitted by law, and subject to clause 16.1, we are not liable for any loss arising from your use of, or inability to use, the App, or from any App Member Benefit being unavailable.

16.3 Where our liability for failing to comply with a Consumer Guarantee can be limited, it is limited (at our option) to supplying the services again or paying the cost of having them supplied again.

16.4 We are not liable for any indirect or consequential loss, or for loss caused by your breach of these Terms, by a third party (including a third-party booking platform), or by events beyond our reasonable control.

17. Changes to these Terms

We may update these Terms from time to time. We will show the date of the latest version at the top of these Terms and let you know of material changes in the App or by email. If you continue to use the App after the changes take effect, you accept the updated Terms. If you do not agree, you can delete your account.

18. General

18.1 These Terms are governed by the laws of the Australian Capital Territory, and you and we submit to the non-exclusive jurisdiction of its courts.

18.2 If any part of these Terms is invalid or unenforceable, it will be read down or severed, and the rest of these Terms will continue to apply.

18.3 If we do not enforce a right under these Terms straight away, we have not given up that right.

18.4 Apple Inc. and Google LLC are not parties to these Terms and are not responsible for the App or its content.

19. Contact us

For questions about these Terms, your account or App Member Benefits, contact us at:

App and membership enquiries: reservations@domahotels.com.au · 02 6163 1888
Privacy enquiries: DOMA Group Privacy Officer, PO Box 5419, Kingston ACT 2604 · privacy@domagroup.com.au · 02 6163 1800
Registered office: Doma Hotels Pty Ltd ABN 16 604 612 571, 18 National Circuit, Barton ACT 2600